Terms and Conditions for Mail Order Items

DEFINITIONS

“Conditions”

 

means these terms and conditions;

“Contract/ Agreement”

 

means the contract incorporating these Conditions which is formed when You place an Order and We confirm acceptance of such Order;

“International”

 

means countries other than Australia

“Transactions/Order”

 

means an order placed by You via this Website for one or more Products;

“Personal Information”

 

means all and any information provided by You in an Order or when registering on any part of this Website to include without limit your name, address and card details;

“Product”

 

means any product advertised on this Website;

“We/Us/Our”

 

means Elude, Mosaic Brands Ltd, Ground Floor, 61 Dunning Avenue, Rosebery NSW, 2018

“Website/site”

 

means Elude.com.au which is operated by Us;

“You/Your”

 

means a user of this Website.

Unless we expressly provide otherwise, all Transactions, all Products and your use of such Products are subject to these Terms, which shall apply regardless of how you access the Site.

Although you may “bookmark” a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. Elude.com.au reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this Site following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Site.

1.    PRIVACY POLICY

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

2.   TERMS OF SALE

By placing an Order you are offering to purchase a product on and subject to the following terms and conditions. All Orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or forces outside of our control for which we will not be responsible.

In order to contract with Elude you must be over 18 years of age and possess a valid credit card issued by a bank acceptable to us. Elude retains the right to refuse any request made by you. If your Order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Elude or may in some cases be a third party. Where a contract is made with a third party Elude is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to change.

In order to contract with Elude you must be over 18 years of age and possess a valid credit card issued by a bank acceptable to us. Elude retains the right to refuse any request made by you. If your Order is accepted we will inform you by email. When placing an Order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit card used to place your Order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to changes.

A.    OUR CONTRACT

When you place an Order, you will receive an acknowledgement e-mail confirming receipt of your Order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit card.

B.    PRICING AND AVAILABILITY

Whilst we try and ensure that all details, descriptions and prices which appear on this Site are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you we will treat the Order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

C.    COLOURS

We have done our best to display as accurately as possible the colours of the products shown on the Site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

D.    PAYMENT

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

E.    PROMOTIONAL CODES

Promotional codes – We may from time to time offer promotional codes which may apply in respect of any, or certain specified, purchases made though this Website.

The conditions of use relating to any promotional code will be specified at the time of issue.

These Terms & Conditions relate to all Elude promotional codes (unless otherwise stated).

  1. Promotional codes cannot be redeemed for cash.
  2. An individual promotional code can only be used once per order.
  3. Promotional codes will not be resupplied if lost or stolen.
  4. The value of a promotional code will not be refunded if purchased items are returned.
  5. A promotion code cannot be used after an order has been placed.
  6. All promotions will have a unique code to enter to redeem.
  7. All promotions will have an advertised expiry date and cannot be redeemed after such date.
  8. Promotional Offers are valid for a limited time at ELUDE online only, prices as marked. Due to the high volume of demand, ELUDE cannot guarantee the availability of stock during offer period.  Use promotional code at checkout. The offer cannot be used in conjunction with any other sale or promotion. Offer is not redeemable for cash and cannot be used to purchase gift cards.

F.    GIFT VOUCHERS

Promotions and Gift Vouchers can only be used for their intended use.

A Gift Voucher purchased for an Escape Room cannot be used to purchase any shop / mail order items.

The facility to purchase Gift Vouchers for shop / mailing items is available, please make sure you purchase the correct voucher.

G.    CANCELLING YOUR PURCHASE

You have a right to cancel your order, however please bear in mind we endeavour to have ordered processed and shipped within 24 hours of the order or on the next working day.  Please contact us immediately on 02 8005 0077 or email us at mailorder@eludegames.com.au if the order has not been shipped we can cancel or change your order.

H.    DELIVERY

  • Delivery charges are calculated at time of checkout.
  • We endeavour to process all orders within 24 working hours of the receipt of your paid order.
  • Elude will notify you via email once your order has been shipped.
  • Elude are not liable for postal delays or forces outside of our control.

I.    FAULTY PRODUCTS

In the event that you receive a faulty Product, we recommend that you contact our Customer Service Team at mailorder@eludegames.com.au. Provided that you return such faulty Product to us, we will provide you with a full refund to your original payment method.

We will not be liable to you for failures, defects or delays in delivery caused by:

  • Your provision of incorrect or outdated information.
  • Your mailbox being full.
  • Your failure to comply with instructions for use of the Site; or
  • Any event which is outside of our reasonable control.

3.    MISUSE OF THE SITE

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Cybercrime Act 2001. Elude will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

4.    THIRD PARTY LINKS

In an attempt to provide increased value to our visitors, we may choose various third-party web sites to link to from this Site. However, even if the third party is affiliated with Us, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of eludegames.com.au. We have no responsibility or liability for these independent policies or actions. We are not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. None the less, We seek to protect the integrity of Our Website and the links placed upon it and therefore request any feedback on not only our Site, but for sites we link to as well (including if a specific link does not work).

5.    COPYRIGHT, TRADEMARK, INTELLECTUAL PROPERTY RIGHTS AND LICENSES

  • All of the content you see and hear on the Site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Us, one of Our affiliates or by third parties who have licensed their materials to eludegames.com.au. The entire content of the Site is protected by copyright laws.

    All names, designs and slogans used on the website, in any marketing and at the premises are the copyright of Elude and its owners. No use or reproduction of any kind is allowed unless expressly authorised in writing.

    The content of the Site, and the Site as a whole, are intended solely for the personal, non-commercial use by the users of this Site. You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.

    No right, title or interest in any content or materials is transferred to You as a result of any such activities. We reserve complete title and full intellectual property rights in any content you download, purchase, reproduce, print, redistribute or store from this Site.

    Elude Escape Rooms is a registered trademark. Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from info@eludegames.com.au.

6.    MY ACCOUNT

You are responsible for maintaining the confidentiality of the password chosen by You when You register on the Website and for restricting access to your computer and/or email address to prevent unauthorised access to your account.

We reserves the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way.

We reserve the right to delete Your account at any time. In this instance Your information will not be saved and cannot be retrieved by Us.

7.    USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

All comments, feedback, reviews, suggestions, ideas, and other submissions disclosed, submitted or offered to Us on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain Our property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Us of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, we will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Elude is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Site will be or contain libellous or otherwise unlawful, abusive, or obscene material. You are and shall remain solely responsible for the content of any comments you make.

8.    ENTIRE AGREEMENT

The above Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between You and Elude. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by a Director of Elude Escape Rooms.

Elude may contact you from time to time with offers and promotions via email or phone. As per our privacy policy.

As a newbie to escape rooms I didn't really know what to expect but I definitely didn't expect to enjoy myself as much as I did! I was on a high for hours afterwards. I'm so impressed with the innovative puzzles and the care taken to make the room look awesome. Definitely coming back.

Tanya Parsons

A friend and I played the Perpetual Motion room today. It is the first room we played with Elude (and certainly won't be the last!). Out of the 25 rooms I've played in Sydney this was amongst the best.

Jackie Poon